FAQ

We stand by the service and expertise of our instructor to stand by and offer a 100% FULL SATISFACTION GUARANTEE.

If you are unsatisfied with your FIRST session (including the trial session), please get in touch with our office through the Contact Us Form or email us directly at hello@koreanstudycafe.com within 24 hours of your first class to better assist you.

We will provide a full refund. NO QUESTION ASKED!

We require the following from students to ensure student growth in the Korean Language.

• Should be above 15 years old
• Spare at least an hour to do assignments and review after each lesson
• Be engaging and participate in the class
• Be open to learning and practicing with the instructor
• Prepare to take a small vocabulary/grammar quiz from the previous lesson

• A computer or tablet with a camera and microphone
• Solid internet connection to operate Zoom

We offer the LIVE CLASS to individuals/groups who want to learn Korean with a professional instructor. 

We believe each student is unique and has their ideal way of acquiring knowledge. Our instructor customizes lesson materials using the curriculum according to each student.

We offer a CORE curriculum for beginners, developed in-house through extensive research and thousands of hours instructing various students worldwide.

Also, we offer a SPEAKING & WRITING curriculum targeted towards intermediates & advanced level students.

The curriculum samples are available on the Our Class Page.

We are here to help you succeed!

If you have any concerns or questions, please contact our office through the Contact Us Form or email us directly at hello@koreanstudycafe.com to better assist you.

Each session will last 50 minutes.

We offer competitive session rates for the quality of lessons and care from the instructor. You can check our session pricing rate on our booking page.

Unsure if Korean Study Café is right for you? We offer a TRIAL SESSION at a 50% discount on the regular price. 

We offer a better rate and extra benefits when you purchase a SESSION PACKAGE.

We offer a TRIAL SESSION to students who want to experience what Korean Study Café provides at 50% off the regular session price. See what you can learn in one session with our instructor.

Please get in touch with our office through the Contact Us Form or email us directly at hello@koreanstudycafe.com, so we can better assist you.

We have step-by-step video guides available. Please visit our Booking Guide.

Suppose you don’t show up for a scheduled session without cancellation or rescheduling. In that case, you will be deemed absent, and your session credit will be deducted.

Any cancellation or reschedule less than 24 hours before the set schedule will be counted as a completed session and non-refundable.  We recommend cancelling or rescheduling your session at least 25 hours before the session.

We have step-by-step video guides available. Please visit our Booking Guide.

If you seek a refund of leftover session credit within your purchased package, please get in touch with our office through the Contact Us Form or e-mail us directly at hello@koreanstudycafe.com at least 14 days from the package expiry date. We cannot provide a refund if your package has expired.

• You may receive a FULL REFUND if you have not used any session credit in the recently purchased package AND when the refund requested date is less than 14 days since the purchase.
• You may receive an 80% REFUND if you have not used any session credit in the recently purchased package AND when the refund requested date is more than 14 days since the purchase.
• You may receive PARTIAL REFUND if you have taken a session or sessions using session credit from the package. Each completed session will be deducted from the total purchased amount at an undiscounted session price(USD $25) with an additional administration fee of USD $10.
• NO REFUND is provided for the free session, completed session, cancelled session within 24 hours prior to the start time (unless using Emergency Cancellation Ticket), and the sessions for which the student did not show up.

Please visit Korean Study Café Refund & Service Fee Policy.

You may receive a FREE SESSION after participating in the promotion or event.

Once you satisfy all the conditions of the promotion or event, you will receive an email from Korean Study Café Office within 48 hours.

We will provide you with a separate link and unique code to book your FREE SESSION within the email. A unique code is valued for one regular session and can only be used once. You must use the FREE SESSION code before the expiry date, and the free session code has no cash value and cannot be transferred.

If you have any concerns or questions, please contact our office through the Contact Us Form or email us directly at hello@koreanstudycafe.com to better assist you.