Refund & Service Fee Policy

100% FULL SATISFACTION GUARANTEE

We stand by the service and expertise of our instructor to stand by and offer a 100% FULL SATISFACTION GUARANTEE.

For any reason, if you are unsatisfied with your FIRST session (including the trial session), please get in touch with our office through the Contact Us Form or e-mail us directly at hello@koreanstudycafe.com within 24 hours of your first class, and we will provide a full refund. NO QUESTION ASKED!

REQUESTING LEFTOVER SESSION CREDIT FROM THE PURCHASED PACKAGE

If you seek a refund of leftover session credit within your purchased package, please get in touch with our office through the Contact Us Form or e-mail us directly at hello@koreanstudycafe.com at least 14 days from the package expiry date. We cannot provide a refund if your package has expired.

• You may receive a FULL REFUND if you have not used any session credit in the recently purchased package AND when the refund requested date is less than 14 days since the purchase.
• You may receive an 80% REFUND if you have not used any session credit in the recently purchased package AND when the refund requested date is more than 14 days since the purchase.
• You may receive PARTIAL REFUND if you have taken a session or sessions using session credit from the package. Each completed session will be deducted from the total purchased amount at an undiscounted session price(USD $25) with an additional administration fee of USD 10.
• NO REFUND is provided for the free session, completed session, cancelled session within 24 hours before the start time (unless using Emergency Cancellation Ticket), and the sessions for which the student did not show up.

ADDITIONAL SERVICES

We offer the following services to help students.

30 Days Package Extension

Our package is designed to provide students with adequate time to complete their purchased package. The student may purchase a Package Extension to extend their package by 30 days. Price: USD 20.00

To purchase 30 Days Package Extension, please get in touch with our office through the Contact Us Form or e-mail us directly at hello@koreanstudycafe.com.

Emergency Cancellation Ticket

Even though we offer flexible cancellation/rescheduling options to all students, we understand that students might run into an emergency.

Instead of losing session credit, the student can use an emergency cancellation ticket to cancel/reschedule the session for up to four(4) hours, providing additional 20 hours of flexibility. According to the package levels (10 or higher), students will be credited with Emergency Cancellation Ticket(s) when they purchase a package.  Emergency Cancellation Ticket(s) expire at the end of your package term.  We currently do not sell additional Emergency Cancellation Tickets than what is provided through the purchased package.

To use the Emergency Cancellation Ticket, please inform our office through the Contact Us Form or e-mail us directly at hello@koreanstudycafe.com at least four(4) hours before your session starts.  If you notify us less than four(4) hours before the scheduled session, your booked session will not be able to cancel or rescheduled.

• Example:
  • Your Booked Session: July 2, 5 PM EST
    • WITHOUT EMERGENCY CANCELLATION TICKET: LAST TIME TO CANCEL/RESCHEDULE WITHOUT LOSING CREDIT(24 HOURS BEFORE SESSION)
      • July 1, 5 PM EST
    • WITH EMERGENCY CANCELLATION TICKET: LAST TIME TO CANCEL/RESCHEDULE WITHOUT LOSING CREDIT (4 HOURS BEFORE SESSION)
      • July 2,  1 PM EST